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Everything you need to know about how Convyro AI operates, handles your data, and what you agree to when you use our platform.
Legal documents
How we collect, process, store, and protect your personal data and your customers' conversation data.
Last updated: April 11, 2026
The legal agreement between you and Convyro AI governing your use of the platform, billing, and obligations.
Last updated: April 11, 2026
Which cookies and tracking technologies we use, why, and how you can manage your preferences.
Last updated: April 11, 2026
Our lawful bases for processing, your rights under the GDPR, and how to contact our Data Protection Officer.
Last updated: April 11, 2026
The full DPA governing how Convyro AI processes personal data on your behalf, including sub-processor list and SCCs.
Last updated: April 11, 2026
Last updated: April 11, 2026
Contract performance
Processing your account data and conversation data to deliver the features you subscribed to.
Legitimate interests
Security monitoring, fraud prevention, product improvement using anonymised, aggregated analytics.
Legal obligation
Retaining billing records for tax and accounting requirements under applicable law.
Consent
Sending product newsletters, using analytics cookies, or processing data in ways beyond service delivery.
Right of access
Request a copy of all personal data we hold about you (Subject Access Request).
Right to rectification
Correct inaccurate or incomplete personal data via your account settings.
Right to erasure
Request deletion of your personal data. We will comply within 30 days subject to legal retention obligations.
Right to portability
Receive your data in a structured, machine-readable format (JSON or CSV) for transfer to another provider.
Right to restrict processing
Ask us to temporarily halt processing of your data while a dispute is being resolved.
Right to object
Object to processing based on legitimate interests. We will cease processing unless we can demonstrate compelling grounds.
Right to withdraw consent
Withdraw any previously given consent at any time without affecting the lawfulness of prior processing.
Right to lodge a complaint
File a complaint with your local supervisory authority (e.g. the Dutch AP, ICO in the UK, or your country's DPA).
Convyro AI is incorporated in the Netherlands and primarily processes data within the European Economic Area. Some of our sub-processors — including cloud infrastructure (Vercel, AWS) and AI providers (Anthropic, OpenAI) — operate infrastructure in the United States. Where data is transferred outside the EEA, we rely on the European Commission's Standard Contractual Clauses (SCCs) and/or adequacy decisions as the lawful transfer mechanism. A copy of our Data Processing Addendum (DPA) is publicly available at convyro.ai/legal/dpa. Enterprise customers requiring a countersigned copy may contact [email protected].
Convyro AI
Privacy enquiries: [email protected]
Legal & DPA requests: [email protected]
We aim to respond to all data subject requests within 5 business days and will fulfil them within the statutory 30-day period.
We designed Convyro AI with privacy and security at the core — not as an afterthought. Questions or concerns? Reach out and we'll respond within one business day.
