These Terms of Service govern your access to and use of the Convyro AI platform operated by Convyro AI (“Company”, “we”, “us”, “our”). They form a binding legal agreement between you (or the entity you represent) and Convyro AI. If you have questions, contact us at [email protected].
1. Definitions
Key terms
"Service" means the Convyro AI platform, APIs, and related services available at convyro.ai. "Customer" or "you" means the individual or entity that has registered for an account and accepted these Terms. "Authorised Users" means the employees, contractors, or agents of the Customer who are permitted to access the Service under the Customer's subscription. "Content" means all data, text, files, messages, and other material that you or your Authorised Users upload to, input into, or generate using the Service. "Convyro AI", "we", "us", or "our" refers to the company operating the Service, incorporated in the Netherlands.
2. Acceptance and Eligibility
Agreement
By accessing, registering for, or using the Service, you agree to be bound by these Terms of Service ('Terms'), our Privacy Policy, and any applicable Order Forms or plan descriptions. If you are using the Service on behalf of a business, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and 'you' refers to that entity.
Eligibility
You must be at least 18 years of age and capable of entering into a legally binding contract. The Service is intended solely for business use to automate professional communications and manage commercial leads. It is not offered to consumers for personal, household, or family purposes.
Updates to these Terms
We may update these Terms from time to time. We will notify you of material changes by email and via an in-app notice at least 30 days before the updated Terms take effect. Continued use of the Service after the effective date of the update constitutes acceptance. If you do not agree to the revised Terms, you may terminate your account before the effective date and receive a pro-rated refund of any prepaid fees.
3. Account Registration and Security
Accurate information
You must provide accurate, complete, and current information when creating your account. You agree to keep your account information up to date, including a valid email address and current billing details.
Account security
You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must implement reasonable security practices, including enabling multi-factor authentication where available. You must not share your credentials with any third party.
Unauthorised access
You must notify us immediately at [email protected] if you discover or suspect any unauthorised access to your account, credential compromise, or any other security breach. We are not liable for losses arising from your failure to secure your credentials.
Authorised Users
Your subscription may allow you to invite additional Authorised Users. You are responsible for ensuring all Authorised Users comply with these Terms. Any act or omission by an Authorised User that would constitute a breach of these Terms is deemed a breach by you.
4. Subscription, Billing and Payment
Plans and pricing
Convyro AI offers subscription plans with varying features and usage limits, as described on the Pricing page at convyro.ai/pricing. We reserve the right to update pricing with at least 30 days' advance notice to existing customers. Price changes take effect at the start of the next billing cycle following notice.
Billing and payment
Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan. All fees are stated in Euros (EUR) and are exclusive of applicable taxes (VAT, GST, etc.), which will be added where required by law. By subscribing, you authorise us to charge your payment method on file for all applicable fees on each renewal date.
Automatic renewal
Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You can cancel at any time from your billing settings. Cancellation takes effect at the end of the current paid period — you will retain access until that date.
Failed payments
If a payment fails, we will retry the charge up to three times over 7 days and notify you by email. If payment is not received after the retry period, we may suspend your account. Access is restored immediately upon successful payment.
Refunds
All subscription fees are non-refundable except: (a) where required by applicable consumer protection law; (b) in the event of a material service failure that we have not remedied within a reasonable time; or (c) as otherwise agreed in writing. We do not provide refunds for partial billing periods.
Free trials
Where we offer a free trial, no payment is charged during the trial period. If you do not cancel before the end of the trial, your selected payment method will be charged for the applicable subscription at the standard rate. We will send a reminder email before the trial expires.
Taxes
You are responsible for all taxes and duties imposed by tax authorities on transactions between you and Convyro AI. If you are a VAT-registered business in the EU, provide your VAT number during sign-up to have VAT applied via the reverse charge mechanism.
5. Acceptable Use
Permitted use
Subject to these Terms and your subscription, you may use the Service to automate business communications, manage inbound leads, schedule appointments, run AI-assisted workflows, and operate your service business in compliance with applicable law.
Prohibited conduct
You must not: (a) use the Service to send unsolicited commercial messages, spam, or messages that violate applicable anti-spam laws (CAN-SPAM, GDPR, CASL, etc.) or the terms of connected messaging platforms; (b) use the Service for any unlawful purpose or in a manner that could expose Convyro AI or third parties to legal liability; (c) attempt to access, probe, or test the security of the Service or any connected system without authorisation; (d) reverse-engineer, decompile, disassemble, or attempt to derive the source code of any part of the Service; (e) sublicence, resell, or commercially exploit the Service or its outputs without our written consent; (f) upload or transmit content that infringes third-party intellectual property rights, is defamatory, obscene, or otherwise unlawful; (g) use the Service in a manner that degrades performance or availability for other users.
Platform policy compliance
When connecting third-party channels (WhatsApp Business API, Instagram Messaging API, Google Gmail API, etc.), you are solely responsible for complying with those platforms' terms, developer policies, and applicable law — including obtaining proper opt-in consent from end-users before sending automated messages. Convyro AI is not liable for account suspension or penalties imposed by third-party platforms.
Usage limits
Your subscription includes usage limits (e.g. message volume, API calls, seats). If you consistently exceed your plan limits, we may contact you to upgrade your plan or implement throttling. Excessive usage that materially impacts service availability for other customers may result in temporary suspension.
Monitoring
We reserve the right — but have no obligation — to monitor use of the Service to ensure compliance with these Terms. We will not review the content of your customer conversations except where necessary to investigate a specific security incident, legal complaint, or Terms violation.
6. Data Ownership and Licence
Your Content
You retain full ownership of all Content you input into or generate using the Service, including customer conversation data, knowledge base material, templates, and business data. We do not claim any ownership rights over your Content.
Licence to process
You grant Convyro AI a limited, non-exclusive, royalty-free, worldwide licence to process, store, and transmit your Content solely to: (a) provide and maintain the Service; (b) perform troubleshooting and support at your request; and (c) comply with legal obligations. This licence terminates when you delete the Content or close your account.
No AI training
We will not use your Content — including customer conversation data, knowledge base entries, or business information — to train, fine-tune, or improve any AI or machine learning model without your explicit, separately obtained written consent.
Aggregate analytics
We may create anonymised, aggregated statistical analyses based on platform usage patterns (feature adoption rates, performance metrics, error rates). These analyses do not identify you or your customers and may be used to improve the Service and shared in product communications.
7. Intellectual Property
Convyro AI IP
The Service, including all software, algorithms, designs, trademarks, logos, documentation, and proprietary methodologies, is the exclusive intellectual property of Convyro AI and its licensors. These Terms do not transfer any ownership of our intellectual property to you. All rights not expressly granted are reserved.
Licence to use
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during your subscription term, solely for your internal business purposes.
Feedback
If you provide feedback, feature suggestions, bug reports, or other ideas regarding the Service ('Feedback'), you grant Convyro AI a perpetual, irrevocable, royalty-free, worldwide licence to use, incorporate, and commercialise that Feedback without restriction or compensation to you.
Trademarks
Nothing in these Terms grants you the right to use Convyro AI's name, logos, or trademarks in any marketing, press releases, or public communications without our prior written consent. You may not represent yourself as affiliated with, sponsored by, or endorsed by Convyro AI without our express consent.
8. Service Availability and Support
Uptime commitment
We make commercially reasonable efforts to keep the platform available and operational. Uptime is inherently dependent on our underlying infrastructure providers (Vercel, Supabase) and third-party channel APIs (Meta, Google, Twilio), which are outside our direct control. Scheduled maintenance windows will be communicated in advance where possible. We do not offer contractual uptime SLAs or service credits at this time.
Maintenance
We perform routine maintenance and will make reasonable efforts to notify users of planned downtime in advance. Emergency maintenance may occur without notice when required to protect platform security or data integrity.
Service changes
We may modify, add, or discontinue features with reasonable notice. We will not materially reduce the core functionality of your subscribed plan without offering you the option to cancel with a pro-rated refund.
Support
We provide support via email at the address associated with your account. We aim to respond to support requests within 2 business days. We do not guarantee resolution times, particularly for issues caused by or dependent on third-party channel platforms (Meta, Google, Twilio).
9. Confidentiality
Definition
"Confidential Information" means any non-public information disclosed by either party to the other that is designated as confidential or that reasonably should be understood to be confidential given its nature and the circumstances of disclosure.
Obligations
Each party agrees to: (a) hold the other's Confidential Information in strict confidence; (b) not disclose it to third parties without prior written consent; (c) use it only for the purposes permitted under these Terms; and (d) protect it with at least the same level of care used for its own confidential information, but no less than reasonable care.
Exclusions
Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no breach of this agreement; (b) was known to the receiving party before disclosure; (c) is received from a third party without confidentiality restrictions; or (d) is required to be disclosed by law or court order, provided the receiving party gives prompt notice to allow the other to seek a protective order.
10. Warranties and Disclaimers
Our warranties
We warrant that: (a) we have the right to grant the licences in these Terms; (b) the Service will perform materially in accordance with the documentation during your subscription; and (c) we will implement commercially reasonable technical and organisational security measures as described in our Privacy Policy.
Disclaimer
EXCEPT AS EXPRESSLY SET OUT ABOVE, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING — WITHOUT LIMITATION — WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS. AI-GENERATED OUTPUTS ARE PROBABILISTIC IN NATURE AND MAY BE INACCURATE. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING AI OUTPUTS BEFORE ACTING ON THEM.
Third-party services
The Service integrates with third-party platforms (Meta, Google, etc.) that we do not control. We make no warranties regarding the availability, accuracy, or reliability of third-party services and are not liable for any failure, suspension, or policy change affecting those services.
11. Limitation of Liability
Cap on liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CONVYRO AI'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE — WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHERWISE — SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO CONVYRO AI IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
Exclusion of indirect damages
IN NO EVENT SHALL CONVYRO AI BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR ANTICIPATED SAVINGS — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Exceptions
The liability limitations above do not apply to: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be limited under applicable law. Some jurisdictions do not allow certain liability limitations, so the above may not apply to you in full.
Basis of the bargain
The parties agree that the limitations of liability in this section reflect a reasonable allocation of risk and form an essential basis of the bargain between the parties. The Service would not be provided at the stated price without these limitations.
12. Indemnification
By you
You agree to indemnify, defend, and hold harmless Convyro AI and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Service in violation of these Terms; (b) your Content; (c) your violation of any third-party right, including intellectual property rights or privacy rights; or (d) your violation of any applicable law.
By Convyro AI
Convyro AI will defend you against any third-party claim that the Service, as provided by us and used in accordance with these Terms, infringes a third party's intellectual property rights. This obligation does not apply if the claim arises from your Content, your customisations, or use of the Service in combination with third-party services not authorised by us.
13. Termination
Termination by you
You may cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until the end of the period you have paid for.
Termination by Convyro AI
We may suspend or terminate your account immediately upon written notice if you: (a) materially breach these Terms and fail to cure the breach within 14 days of notice; (b) engage in fraudulent, illegal, or abusive activity; (c) become insolvent, bankrupt, or enter administration; or (d) where we are required to do so by applicable law or a competent authority.
Effect of termination
Upon termination or expiry of your subscription: (a) the licences granted to you cease immediately; (b) you must cease all use of the Service; (c) you may export your data within 90 days of termination via your account settings; (d) after 90 days, all your data will be deleted from our systems in accordance with our Privacy Policy.
Survival
The following sections survive termination: Definitions, Data Ownership and Licence (post-termination obligations), Intellectual Property, Warranties and Disclaimers, Limitation of Liability, Indemnification, Governing Law and Disputes, and any provisions that by their nature should survive.
14. Governing Law and Dispute Resolution
Governing law
These Terms and any dispute arising out of or related to them — including non-contractual disputes — are governed by and construed in accordance with the laws of the Netherlands, excluding its conflict-of-laws principles.
Informal resolution
Before initiating formal proceedings, you agree to contact us at [email protected] to attempt to resolve the dispute informally. We will make a good-faith effort to resolve the dispute within 30 days of receiving written notice.
Jurisdiction
If the dispute cannot be resolved informally within 30 days, both parties submit to the exclusive jurisdiction of the competent courts of Amsterdam, the Netherlands. Notwithstanding this, Convyro AI may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.
EU Consumer rights
If you are a consumer in the European Union, you may also bring claims in the courts of your country of residence, and you may access the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
15. General Provisions
Entire agreement
These Terms (together with the Privacy Policy and any applicable Order Forms) constitute the entire agreement between you and Convyro AI regarding the Service and supersede all prior agreements, representations, and understandings on the same subject matter.
Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable. The remaining provisions will continue in full force.
Waiver
Our failure to enforce any provision of these Terms on one occasion does not constitute a waiver of our right to enforce it on a future occasion.
Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Convyro AI may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets, with notice to you.
Force majeure
Neither party is liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including natural disasters, war, government actions, internet or communications infrastructure failures, or acts of third parties.
Notices
All legal notices to Convyro AI must be sent by email to [email protected]. We will send notices to the email address associated with your account. Notices sent by email are deemed received upon delivery confirmation.
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